Privacy Notice

Current UK homecare research and free tools

Rivonia offers a Package Contribution Check and a Care Visibility & Enquiry Check. These run in your browser without a registration form. Unless you choose to request an emailed results summary, the free checks do not transmit or save your inputs or questionnaire answers on Rivonia’s server. If you request delivery, the summary you review is sent and stored for that purpose. We do not ask for care-recipient details. Do not enter identifiable care-recipient or confidential clinical details. Visibility Check answers, optional aggregate financial inputs and editable templates are held only in page memory and clear on reload. Copy buttons write only the text you choose to your clipboard. Benchmark storage and automatic tool-specific answer/event collection are not enabled. Optional emailed results are collected only when you submit that request. Use only public business facts in templates, never confidential staff or care-recipient personal information. The Visibility Check is a self-assessment, not a live website crawl or AI-search ranking measurement.

If you choose to email us about research, we receive the name, email address, business details and other information you choose to send. We use that correspondence to respond and, if you agree, arrange a conversation and provide the promised research follow-up. Do not email patient or service-user personal information. You may ask us to stop research contact at any time. Hosting providers may separately process basic technical request and security logs.

Optional homecare results and research forms

Both checks remain free without signing up. If you choose “Email me the PDF report”, we collect your first name, work email and any company name supplied, together with the exact summary you chose to send, the tool and the campaign entry type where available. We use these details to prepare and email the PDF report, respond to your request and maintain a record of the request. Unlike the free on-screen check, the emailed summary is transmitted and stored securely by Rivonia. Please do not enter care-recipient names, medical information or confidential staff data.

If you request a research conversation, we collect the contact details and optional business question you submit to reply and arrange the conversation. You do not need to agree to marketing to receive your results or a reply. A separate, initially unticked checkbox lets you ask for occasional Rivonia research emails; we record your choice and the wording shown at the time. We do not automatically add anyone to marketing from a results request. You can withdraw your marketing preference or ask about your details by emailing hello@rivonia.co.uk.

We use Neon for secure contact and request records, Resend for delivery emails and Vercel for hosting and security logs. A limited internal notification informs Rivonia of the request; it does not include your full calculation or assessment summary. We apply server-side validation, duplicate protection and time-limited rate limits. We keep these records only as long as needed for requested fulfilment, research contact, lawful record keeping and handling objections, with periodic review. We do not sell your details or disclose your answers to advertisers.

Earlier campaign forms and services

Some older campaign links and forms may remain accessible while they are retired. The following sections explain their separate processing where still applicable; they are not part of the homecare research tools.

Who is responsible

Rivonia Growth Ltd, registered in England and Wales under company number 17457969, is responsible for the personal information described in this notice. Contact hello@rivonia.co.uk about your information.

Registered office: Temple Court 108-112 Main Road, Sevenoaks, United Kingdom, TN14 6ES.

Early Demand Review requests

We collect your name, company, position in the company, company website, work email, paid acquisition-spend band, capacity over the next 90 days, typical completed roofing-job value and ability to track enquiries through to booked work and revenue. We use these details to assess your request, acknowledge it, notify Tonderai and contact you about a possible next step. A request does not automatically qualify your business or book a meeting.

Diagnostic requests and optional marketing

We collect your first name and work email to provide The Early Demand Diagnostic and send its download link. An optional, initially unticked checkbox records whether you also want occasional Rivonia notes. The requested Diagnostic is provided regardless of that choice.

We record the marketing choice separately, together with its wording, version and server timestamp. Requesting the Diagnostic does not itself subscribe you to promotional messages. No automated marketing sequence runs from this form.

Source information and security

With an accepted request we record the initial landing path, submission path, a source path, permitted campaign labels and a referring website’s origin where available. Review requests also include the Rivonia landing-page URL, source, campaign, ad group and ad or creative labels where supplied, with a server-recorded receipt time. Unrelated URL parameters, referrer paths and referrer query strings are discarded. Links from Rivonia landing subdomains can carry permitted campaign labels and the landing-page URL to the shared Review form. First-entry information is held in page memory while you navigate internally; it is not saved in a tracking cookie or browser storage.

For abuse protection, a trusted hosting-provided network address, where available, and the submitted email are converted to keyed hashes for short-lived rate limits. Raw network addresses are not written to the lead database for this purpose. Limits expire after 15 minutes for the network key and one hour for the email key. Expired records are eligible for removal on accepted requests and by the scheduled cleanup worker.

Service providers and sharing

Vercel provides hosting and application infrastructure and may process request and security logs. Neon provides database infrastructure for accepted requests, optional consent records and transactional-email jobs. Authorised Rivonia operators initially inspect these records through the database provider’s console.

Resend provides transactional email delivery and processes recipient addresses and message content. Review notifications contain the submitted application details and permitted attribution.

Advertising measurement

Where configured, Rivonia may send OpenAI a conversion event when an Early Demand Review is successfully accepted. This includes an event reference, event time, the Review page address and permitted click attribution such as oppref when available. This server event is separate from the browser measurement choice.

With your measurement consent, the OpenAI Measurement Pixel also measures accepted Reviews in your browser. Where consent allows and a valid Pixel cookie exists, the server event includes the same browser reference, obref. The browser and server use the same event reference so OpenAI can deduplicate the conversion.

This integration does not supply raw form answers or manually hashed names, email addresses, phone numbers or network addresses to OpenAI. Diagnostic requests do not create this Review conversion event. Declining browser measurement does not affect your request or its fulfilment emails. Visit the Cookie Notice to change your measurement choice and read about the Pixel cookies. The website does not load Google Analytics, Meta Pixel or LinkedIn Insight Tag.

International transfers

Some of our service providers may process personal information outside the United Kingdom. Where this results in a restricted international transfer, we rely on appropriate safeguards provided under applicable UK data-protection law, including recognised contractual transfer mechanisms where required.

Legal bases

Early Demand Review enquiries: we respond to requested business enquiries and, where applicable, take steps at your request before entering into a contract. We may also rely on our legitimate interests to administer and manage your enquiry.

Early Demand Diagnostic fulfilment: we provide the requested resource and administer your request based on our legitimate interests in responding to requested business interactions.

Optional marketing: we rely on your consent, which you may withdraw at any time by emailing us. Withdrawing consent does not affect fulfilment of the Diagnostic you requested.

Browser advertising measurement: we rely on your consent for the OpenAI Measurement Pixel and its measurement cookies. You can change or withdraw that consent through the Cookie Notice.

Limited server-side accepted-Review conversion measurement: we rely on our legitimate interests in measuring the effectiveness of Rivonia’s advertising. This limited server event is separate from browser measurement consent; we include a Pixel browser reference only where that consent allows and a valid Pixel cookie exists.

Security, rate limiting and abuse prevention: we rely on our legitimate interests in protecting Rivonia’s website, systems and users.

Legal and compliance processing: we rely on legal obligation where applicable.

Retention

We keep Review and Diagnostic request information only for as long as reasonably necessary to respond to the request, manage appropriate follow-up and maintain business records. If a client relationship begins, relevant information may form part of the client record. We may retain information longer where needed for legal, accounting, fraud-prevention or dispute purposes. Marketing preferences are retained for as long as needed to respect and demonstrate your choices. Security and abuse-prevention records are retained only for as long as reasonably necessary for those purposes.

Email records distinguish provider acceptance, delivery, bounce and failure. Failed email jobs do not erase the accepted request. The confirmation cookie described in the Cookie Notice expires after one hour.

Your rights and contact

Depending on the circumstances and the applicable legal basis, you may ask to access or correct your information, have it erased, restrict its use, object to processing or receive a portable copy. Contact hello@rivonia.co.uk to make a request or raise a concern.

You have the right to object to processing based on legitimate interests. You can also object to or withdraw consent for direct marketing at any time.

You can also complain to the Information Commissioner’s Office.

Last updated: 1 November 2026. Read our Cookie Notice for the current browser technologies.